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How to allow FastBill Support temporarily limited access to your account

Some issues concerning your invoices or your account, can be solved easier if one member of support is allowed to access your account. Therefore, we have a function, called Support Session.

You can activate a new support session in your Account Settings | Settings  | Overview. Below your Master Data is the button for a new support session.

 

 

By clicking this button twice, an 8-digit code will be generated. Give this code to am member of support to allow him/ her access to your account for 30 minutes.

 

 

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